The Pivotal Role of Myley Tour Leaders
Within the caring framework of Myley, our Tour Leaders are indispensable, providing more than simple transit—they are the architects of enriching experiences that resonate deeply with our clients. Their multifaceted role is crucial, encompassing careful planning, thoughtful interaction, and heartfelt dedication to each individual’s journey.
We sat down with a few of our Tour Leaders to try and distill what the role means to them, and why they think they make such a difference to the tours we provide.
Dedicated to Detail
Across the entire team, our Tour Leaders are consummate professionals, known for their meticulous attention to detail and outstanding service standards. Nick Winter, one of our Tour Leaders expressed the importance of these outings, saying, "It's a great joy to get to know [the clients], and we recognise faces... we walk into the lounge and some familiar faces are coming on the trip, others are looking forward to next time." This familiarity underscores the seamless experience we strive for, where each outing is a thread in the tapestry of our clients’ social lives.
A Bridge to the World
When Myley arrives, we bring with us a breath of fresh air from the outside world. The importance of this connection is not lost on our Tour Leaders, who see their role as a vital link between our guests and the larger community. "We bring a little breath of fresh air... and having that engagement for the guests in the home I think is important," Nick reflected, highlighting the sense of renewal each trip brings.
Crafting Communal Experiences
The collaborative effort in planning each tour is a dance between the well-versed suggestions from care homes and the innovative ideas from our staff. John Daley, one of our longest-serving Tour Leaders, shared, "I’m really fortunate in having homes... open to ideas that I suggest." This partnership is fundamental, ensuring that our adventures align perfectly with our clients' interests and needs.
The essence of our service is engagement. Whether it’s a visit to a historical site or a simple shopping trip, our Tour Leaders' aim is to make it interactive and memorable. "Very much part of my job is to facilitate that by acting as an additional pair of eyes and ears and hands," John continued, emphasising their role in making each experience come alive.
Surprising Abilities
Our Tour Leaders often find themselves pleasantly surprised by the capabilities and stories of our guests. "I've been surprised by people's ability and willingness to talk about... their histories," said Alan Tolley, one of our Midlands-based Tour Leaders, underscoring the rich tapestry of experience they help to unfold.
For those preparing to step into the role, Alan advised, "Be prepared to be open and engaged with everybody... remember that most of the time, we're having a lot of laughs and a lot of animated chatter and enjoying ourselves." This captures the essence of the role—a blend of practical skill and personal connection.
The Impact of Presence
The impact of our Tour Leaders extends beyond the tours themselves. Their presence is a symbol of continued connection to the wider world, a reminder that our clients are still very much part of the vibrant tapestry of life. "It's just this sense of connection with the real world that gets them out of that beautiful environment," shared Nick, highlighting the joy their presence brings.
A Privileged Position
Finally, our Tour Leaders view their role as a privilege. They are humbled and enriched by the opportunity to be part of our guests' lives. They not only witness but facilitate the courage and fortitude of our clients, bringing a "fabulously easy way of keeping people engaged with the world about them."
To put it simply, Myley Tour Leaders are the human touch that transforms a service into a story, a journey into an adventure. They are the living assurance of the Myley Guarantee—where every journey matters and every client is a valued adventurer on the path of life.